Frequently Asked Questions


The cost for taking one online exam is 89,- EUR.

We support all major payment methods like Visa, Mastercard, and American Express debit and credit cards, as well as payments using SOFORT and Klarna Pay Later.

No. Purchases for each individual user should be made separately, as the learning platform can only be accessed with the email address that was used for the purchase.

Productsup certifications are valid for 12 months.

For now, our courses are available only in English.

Our comprehensive online courses offer a series of courses, covering essential knowledge of the Productsup platform that you will need to know. However, taking these courses is not mandatory for taking an exam.

Yes. If you’re confident in your Productsup platform skills, you can go straight to the certification exam of your choice.

No, if you feel comfortable with your Productsup platform skills, you can go straight to the certification exam of your choice.

There are 40 questions per certification exam.

You’ll have 60 minutes to complete the exam.

Yes, you can use the course material and the Productsup platform during the exam.

The minimum passing grade for the exam is 80% or 32 correctly answered questions.

No. You can take the exam as many times as necessary until you pass, at no extra cost.

The course content can be viewed in every maior browser. Should you encounter the message "missing key missing key-pair-id query parameter or cookie value" after accessing a course, make sure to enable cookies on the site.

Yes, but due to the presentation of the content we recommend you doing the courses on your laptop or PC.

After purchasing/enrolling into your first course, you can also enroll for further courses in browsing the Course Catalog in the learning environment. Furthermore, after finishing a course, you will automatically be enrolled into the upcoming course. Certification courses still need to be purchased separately in this page.